Product Appreciation Period
We value our customers' feelings. Therefore, we offer buyers a 7-day appreciation period. If you have any concerns about the plants after unboxing them within this period, we warmly welcome you to contact us as soon as possible. We hope to cultivate a refreshing green field in life together with everyone.
Customer Service Email: firstname.lastname@example.org
Return Address: No. 12, Er Wang Road, Yongkang District, Tainan City 710
Return and Exchange Instructions
If you need to return a product, please contact our customer service within 7 days of receiving the item and provide details such as "Name", "Order Number", "Contact Number", "Name of Product to be Returned", "Reason for Return and Photos". Once our customer service receives this, we will assist you with the return or exchange.
Return and Exchange Process
Contact customer service → Confirm exchange eligibility → Ensure the product is properly packaged → Send to the return address provided by us → Once the return is received, we will schedule the nearest shipping day to send the exchanged product or process the refund.
Credit Card Payments: After confirming the successful return, the amount will be directly credited back to the original credit card account.
Cash on Delivery: Once the return is confirmed, the refund will be transferred to the bank account you provide.