Return & Exchange Policy

Your Shopping Cart is empty.

${{ (item.variation.media ? item.variation.media.alt_translations : item.product.cover_media.alt_translations) | translateModel }}$ ${{ (item.variation.media ? item.variation.media.alt_translations : item.product.cover_media.alt_translations) | translateModel }}$

{{ childProduct.title_translations | translateModel }}

{{ getChildVariationShorthand(childProduct.child_variation) }}

{{ getSelectedItemDetail(selectedChildProduct, item).childProductName }} x {{ selectedChildProduct.quantity || 1 }}

{{ getSelectedItemDetail(selectedChildProduct, item).childVariationName }}

{{item.quantity}}x {{ item.unit_point }} Point

Remove

${{addonItem.product.cover_media.alt_translations | translateModel}}$

{{addonItem.quantity}}x {{ mainConfig.merchantData.base_currency.alternate_symbol + "0" }}

Remove

RETURN & EXCHANGE POLICY

[Inspection Period]

We care deeply about your experience. That's why we offer a 7-day inspection period after unboxing. If you have any concerns about your plants during this time, feel free to reach out — we're here to help you grow a little oasis of life.

To initiate a return or exchange, please send us a message on our official Facebook page.

[To Request a Return]
Please contact us within 7 days of receiving your order and provide the following details:
- Full Name
- Order Number
- Contact Number
- Name of the Item(s)
- Reason for Return (with related photos)
Once we receive your information, our customer service team will assist with the return or exchange process.

[Return Process]
1. Contact our customer service representative.
2. We will confirm if the item qualifies for return.
3. Ensure the product is securely packaged.
4. Send the product back to the return address we provide.
5. Once received, we will arrange replacement shipping or refund processing.

[Refund Method]
- Credit Card: Refunds will be credited to the original card once approved.
- Bank Transfer: Refunds will be transferred to your bank account once verified.